Tag Archives: business tips

Stand Out – Focus on Improving Client Satisfaction!

One of the best ways to build a credible and prosperous business, is with loyal base of satisfied customers and clients. Raving fans who do repeat business, give glowing testimonials and refer others will actually become your unpaid sales-force through word-of-mouth marketing.

Unfortunately, in many industries and businesses, exceptional service is not really top of mind. Sure, there might be a mission statement that says something about “being client centric”, “customer oriented” or “customer is king”, but businesses are not always walking the talk.

Providing an exceptional client or customer experience is not difficult at all. It is about taking CONSITENT ACTION to create an authentic connection with a client or customer – focussing on the things that matter most to THEM, not you. It is really one of the easiest ways to differentiate your business in tough times!

There are obviously many ways to create remarkable client experiences, but here are my six top tips to improve client and customer satisfaction (and boost your sales at the same time).

Outsourcing to Increase Productivity and Save Time

Most small business owners and entrepreneurs are familiar with the situation. You feel you totally overwhelmed with the multiple roles and responsibilities you have in your own business. The more business you do, the more time you have to spend on “stuff” that are not your core business or “stuff” that you are not really good at. The result? You have less time for running and developing the actual business and doing what you are really good at.

Many small business owners feel that they just cannot justify employing dedicated people to focus purely on administrative, logistical or back-office tasks. As a matter of fact, most of us do not want the responsibilities and headaches that are associated with a full-time workforce!

There are a number of ways to deal with these challenges, regardless if you are a start-up, growing or established business. Some of the options include outsourcing, joint-ventures, contracting or virtual assistance.

10 Ways to Become More Client Attractive

Have you ever wondered how some people just seem to attract success? Here you are, slaving away at your business, doing the stuff marketing textbooks tell you to do and yet other businesses and professionals in your field, doing seemingly very little, has a constant queue of prospective and new clients. How can this happen? What is their secret?
Well, let me share my take on it – They are probably very CLIENT ATTRACTIVE! To some out there, Client Attraction may sound a little new age, but if you really need more clients, you may need to pay attention!
How can you become REALLY attractive to your ideal target market? What can you do to get the right people queuing up to do business with YOU?

Speaking Boosts Credibility and Builds Your Personal Brand

Speaking is really one of the most powerful ways to attract ideal business prospects and grow your business. It gives you the opportunity to connect, boost your credibility and create trust – all essential requirements to do business. After all, if you are the specialist in specific field, speaking gives you an opportunity to shine your light, share your knowledge and give others the opportunity to get to know you and what you stand for!
Unfortunately public speaking is also one of the most intimidating activities. Research has even shown that for the majority of people, public speaking is feared more than death! It need not be this way.
Because first impressions are lasting, you would want to make the most of each speaking opportunity, SO here are 7 simple tips to capture your audience’s attention, connect, make a great impression and inspire prospects to take action.

Dealing with Non-Paying Clients or Customers

Most business owners will agree that having to deal with late- or non-payment is one of the least exciting aspects of being in your own business. Unfortunately for most of us, outstanding payments can happen at any time, with any clients – even those that used to be ideal clients at some stage.

Failure to effectively deal with non-paying clients can potentially lead to the failure of your business as a whole – SO, how can it be prevented and what is the best way to deal with non-paying clients or customers?

Ready to get started?

If you are interested in working with me and my team to Think, Plan, Lead or Grow more effectively, why not request a no-obligation introductory session, where we can get acquainted and see if we can help you?