Tag Archives: Success Factor
Have you ever critically evaluated how you show up for business? The first impression that you are making or the impact that your presence has on a given situation? Ever wondered if you could do something differently to have a more powerful presence and impactful intercation when you show up for business?
It is not only my opinion, but also my experience that HOW you show up for business or in the workplace will determine your results – and your success.
We have all experienced adversity or some set-back at some time or another. That nauseating, gut-wrenching feeling when something goes wrong (trust me, I have had this feeling MANY times in my life).
It might be something simple like a car break-down or getting stuck in a traffic jam. Or it might be something more significant like losing a key client, missing a tender submission deadline, the sobering realisation that your project will horribly run over budget, or even being the victim of crime.
For most of us in business or in a workplace, the professional journey is hardly a smooth ride. Getting and staying in business, or in a top professional position for that matter, usually comes with a magnitude of challenges. And, well, from time to time we get tempted to walk away from it all – to give up.
I often talk about success factors for business and life in general. As a matter of fact, it is one of those common threads in my business and the messages I share. One of the key professional success factors is tenacity, or the ability to persist and navigate through tough times (even when it is REALLY tempting to just give up). Yes, giving-up on professional hopes, dreams and desires is a significant reason why businesses cease to exist in tough times.
One of the best ways to build a credible and prosperous business, is with loyal base of satisfied customers and clients. Raving fans who do repeat business, give glowing testimonials and refer others will actually become your unpaid sales-force through word-of-mouth marketing.
Unfortunately, in many industries and businesses, exceptional service is not really top of mind. Sure, there might be a mission statement that says something about “being client centric”, “customer oriented” or “customer is king”, but businesses are not always walking the talk.
Providing an exceptional client or customer experience is not difficult at all. It is about taking CONSITENT ACTION to create an authentic connection with a client or customer – focussing on the things that matter most to THEM, not you. It is really one of the easiest ways to differentiate your business in tough times!
There are obviously many ways to create remarkable client experiences, but here are my six top tips to improve client and customer satisfaction (and boost your sales at the same time).
Are you and your business on PEAK PERFORMANCE? Do you start your business day feeling energized, motivated and ready to take on the challenges at hand, or are you not quite as productive and focussed as you would like to be? What would happen to your business or your career if you are unable to work – would it survive?
Well, whatever your situation may be, it is essential to take stock of your personal health and wellbeing on a regular basis and how it is IMPACTING your professional life. As an executive, independent professional or business owner, your professional future DEPENDS on you being healthy (and not just in survival-mode)!
While you may be considering various strategies to maximize your business performance, growth and productivity, you need to ask yourself, what are you doing to maximize your personal health and wellbeing?
You need your health to build your wealth – Here are a number of things to consider if you want to take better care of your biggest asset – YOU: